Hello, How can we help?

Contact us any time: support@ezbiztrip.com

I do not see the vendor that I want to exchange rewards for. What should I do?

EzBizTrip is always looking for new vendors to join our selection of rewards vendors.
Feel free to suggest a new vendor to us at support@ezbiztrip.com

What if I lose my vouchers?

All vouchers issued by EzBizTrip vendors are subjected to a set of terms of conditions, which we reserve the right to change without prior notice in the best interests of the company.
All vouchers are limited to one voucher per transaction only, and are not valid for usage with other types of vouchers, discounts, promotions or offers unless otherwise stated.
Vouchers are not exchangeable for cash.
Photocopied vouchers are not acceptable.
Amount of voucher must be fully utilised when making payment. Any unused amount will not be refunded.
Extension will not be given to expired vouchers.
EzBizTrip will not be responsible for replacing any lost, damaged or stolen vouchers.
EzBizTrip reserves the right to amend validity date of vouchers or reject vouchers in order to protect the interests of the company or under circumstances of abuse.

How do I check the balance points in my account?

1. Log in to your User account and go to “Rewards”.
2. The available points are shown in the box at the top.
3. Do allow up to 5 working days for the points to be reflected after the end of a trip.

Do I have to opt in to the rewards system?

No, you do not have to opt in.
All normal users are automatically enrolled to the rewards system when they start to use EzBizTrip platform.

The company’s main admin user will need to set the rewards exchange percentage on the “Reward Setting” page before users start booking flights and hotels.
This will ensure that any rewards are given in accordance to company policy.

Does my rewards points have an expiry date?

Yes. Any unconverted rewards points will expire within 1 year.

Can I exchange my rewards points to cash and withdraw it from my account?

Rewards points earned are not convertible for cash.